About the Commission

The Health Care Complaints Commission acts to protect public health and safety by dealing with complaints about health service providers in NSW.

Charter

The Commission is an independent body that was established under the Health Care Complaints Act. The Act defines the scope of the Commission's work, which is to:

  • receive and assess complaints relating to health service providers in NSW  
  • resolve or assist in the resolution of complaints  
  • investigate serious complaints that raise questions of public health and safety 
  • prosecute serious complaints.

The Commission is committed to acting fairly to all parties involved in a complaint. The Commission's Code of Practice sets out what people can expect from the Commission.