The current Commissioner, Mr Kieran Pehm, was appointed by the Governor of NSW on 29 June 2005 for a five-year term.

As illustrated in the organisation chart, the Commission has three operational Divisions – Assessments and Resolutions (which includes the Assessment Branch, the Assisted Resolution Service and the Health Conciliation Registry). Investigations, and Legal – as well as an Executive Unit. In addition, it has a Corporate Services Division, which has an arrangement with the Independent Commission Against Corruption to support the delivery of corporate services.

Assessment Branch

This Branch is responsible for assessing complaints. Every written complaint received by the Commission will be assessed.

Resolution Service 

Assisted resolution and conciliations are two forms of alternative dispute resolution used by the Commission. Neutral Resolution Officers assist parties to try to resolve the complaint. In suitable cases, an independent conciliator will be appointed to lead through a meeting.

Investigations Division

This Division investigates complaints that raise serious issues of public health and safety or would provide grounds for disciplinary action.

Legal Division

Where there are grounds for disciplinary proceedings, the Legal Division prosecutes complaints against health practitioners before Tribunals and Professional Standards committees.

Corporate Services

Supporting the operations of the Commission in a shared agreement with the Independent Commission Against Corruption.