Assessment and Resolution Branch
Every written complaint received by the Commission will be assessed.The Assessment Branch is responsible for assessing complaints. Where a complaitnis suitable for resolution, it will be referred to the Resolution Service who can assist parties to try to resolve a complaint. In some cases, an independent conciliator will be appointed to lead through a meeting.
This Division investigates complaints that raise serious issues of public health and safety or would provide grounds for disciplinary action.
Where the investigation has found grounds for disciplinary proceedings, the Legal Division prosecutes complaints against registered health practitioners before the NSW Civil and Administrative Tribunal and before Professional Standards Committees.
The Commission's HR, Finance and Payroll operations are supported in a shared agreement with GovConnect NSW.