About the Commissioner

Sue Dawson was appointed to the position of Health Care Complaints Commissioner in December 2015, for a five year term.

Prior to this appointment Sue had occupied senior roles in the NSW and Commonwealth public sectors, including as the head of the Australian Government’s School Funding Reform Taskforce, Executive Director, Income Support, Department of Education and Workplace Relations, Deputy Director General of the NSW Department of Community Services and Deputy Director General, NSW Cabinet Office.   She also has extensive experience in the non-government sector.

Sue trained as a social worker, an urban planner and a lawyer and her formal training in public sector policy and service delivery includes completion of the Executive Fellows program at the Australia New Zealand School of Government (ANZSOG). Her public sector roles have focused on developing policies, programs and regulatory solutions that tackle the things that matter to the community in a meaningful and efficient way.

Her passion is to promote collaboration within and between organisations, to deliver practical and innovative solutions and with the overarching consideration of delivering better outcomes for the community.