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Complaints Process

The Commission receives and deals with complaints involving individual health practitioners, such as doctors, optometrists and acupuncturists, and health service organisations, such as hospitals.

Complaints about health organisations involve different procedures from those made about individual health practitioners. This is indicated in the two process flowcharts shown below.

To view more information for each step please move your mouse over the flowcharts below.



 


n some cases, it is appropriate to refer a complaint about an organisation to another body to be dealt with by them. This can include referral to the Director-General of the Department of Health if there has been a breach of an Act such as the Poisons and Therapeutic Goods Act. Some complaints about individual practitioners are referred to the relevant Registration Board to consider taking appropriate action such as counselling, or impairment or performance assessment for medical practitioners and nurses.

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