Before you lodge a complaint

Your complaint needs to be in writing. If you are unsure whether you want to lodge a written complaint, you can call us on 1800 043 159 (toll free in NSW). Find out more about what complaints the Commission deals with .

In some cases another organisation might be better equipped to deal with your concerns. Check whether you should contact another organisation .

If you decide to lodge an online complaint , be sure to have all necessary information ready. The online complaint form must be completed and submitted at one time.

Alternatively, you can download a complaint form or write a letter and send it to the Commission .  If you have any questions or require assistance, contact the Inquiry Service on 1800 043 159. You can also lodge your complaint in another language by using a complaint form in your language, or contacting us through TIS National (Translation and Interpreting Service) on 131 450.