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Health Care Complaints Commission Accessibility Statement


This statement relates to content available on the Health Care Complaints Commission website. If you have any questions or comments about this statement or the content on this site, please send an online feedback or contact the Commission.

Accessible Web Design

This site has been developed to ensure content is available to the widest possible audience, including readers using assistive technology or accessibility features. By adhering to guidelines for accessible web design, we acknowledge the diversity of communication methods, available technologies and abilities of web-users in the community.


The Commission strives to maintain conformity to W3C's Web Content Accessibility Guidelines (WCAG). It meets the coding criteria for compliance with W3C CSS (cascading style sheets) and HTML 4.01 Transitional. The public pages on this site meet the criteria for AA compliance with WCAG guidelines, and have been checked using the Wave 3.0 Accessibility Tool.

Visit www.w3c.org for more information.

Text size

This site uses only relative font sizes, compatible with the user-specified "text size" option in visual browsers.

To change the text size:

Internet Explorer 6/7

  • Select View | Text Size...
  • Select the Text Size options - Largest | Larger |...
  • Or hold the Ctrl key and use the mouse scroll wheel.

Mozilla Firefox 1.5/2.0

  • Select View | Text Size...
  • Select the Text Size options - Increase Ctrl ++ | Decrease +- |...
Mozilla P 3.0 Firefox
  • Select View | Zoom...
  • Select - Zoom in Ctrl ++ | Zoom out Ctrl +-

Enabling JavaScript

This site makes use of JavaScript. Please enable JavaScript in your browser.

Internet Explorer 6/7

  • Select Tools | Internet Options...
  • Select the Security tab in the Internet Options dialog box.
  • From the list of zones at the top of the Security options tab, select the Internet icon.
  • Click the Custom level button.The Security Settings - Internet Zone dialog box displays.
  • Scroll down to the Active Scripting item.
  • Select the Enable option.
  • Click OK.

Mozilla Firefox 1.5/2.0

  • Select Tools | Options...
  • Select the Content button from the top row of options.
  • Select the Enable JavaScript option. (You do not need to enable Java, but it is OK if you do).
  • Click OK.

Note: You may wish to install the NoScript extension for Firefox to control which sites can run JavaScript.

Contact us

If you encounter accessibility difficulties with the website, please contact the webmaster

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