Information for health consumers

The Commission offers webinars for health consumers, on request. If you want to organise a webinar, please register your interest using the form below, or send us an email (link to webinars@hccc.nsw.gov.au)
You can watch the recordings of past webinars or register your interest to attend webinars using the form below.

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Topic of interest Role of the Commission – What we do and what you can expect when making a complaint Tips on how to resolve concerns directly My health information Explaining fees and costs Consent for treatment – what do patients and carers need to know Complaints about mental health care

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General information

Australian Charter of Healthcare Rights

Case studies

Complaints about mental health care

Concerned about your health care

Consent for treatment

Fees in your health care

Making a complaint to the Commission

Not happy with your doctor - Simple factsheet

The national registration scheme for health practitioners

Resolve concerns about your health care

Why doctors don't have to see a patient

Your health information

Information for people who made a complaint to the Commission

Assessing complaints

Referral for local resolution

Referral to a health professional Council

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Investigating complaints

Referral to the Director of Proceedings

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