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Information For Health Consumers

Australian Charter of Healthcare Rights

Information and resources by the Australian Commission on Quality and Safety in Health Care

Concerned about your health care?

Information if you are concerned about a health service provided to you

Complaint form

Lodging a complaint with the Health Care Complaints Commission using its complaint form

Fees in your health care

Information on the various fees and costs associated with health care

Investigating complaints

Information on how the Commission investigates complaints

Resolve concerns about your health care

Information on resolving concerns about your health care

Resolving complaints - assisted resolution

Information on resolving complaints through assisted resolution

Resolving complaints - conciliation

Information on resolving complaints through conciliation

10 Tips for Safer Health

Information from the Australian Commission on Safety and Quality in Health Care to make health care safer

Your health information

Information on health information, medical history and medical records

Site Information

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