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Information For Health Consumers

Australian Charter of Healthcare Rights

Information and resources by the Australian Commission on Quality and Safety in Health Care

Simple factsheet - Not happy with your doctor?

The illustrated fact sheet in simple English shows the different options what people can do if they are unhappy about the health service provided to them.

Concerned about your health care?

Information if you are concerned about a health service provided to you

Complaint form

Lodging a complaint with the Health Care Complaints Commission using its complaint form

Complaints about mental health care - NEW!

Information about what people can complain about in relation to mental health services

Fees in your health care

Information on the various fees and costs associated with health care

Investigating complaints

Information on how the Commission investigates complaints

Resolve concerns about your health care

Information on resolving concerns about your health care

Resolving complaints

Information on resolving complaints with the support of the Commission through assisted resolution and conciliation

10 Tips for Safer Health

Information from the Australian Commission on Safety and Quality in Health Care to make health care safer

The National Registration Scheme for health practitioners

Information about the introduction of the national registration scheme for health practitioners and how complaints about health practitioners will be handled in NSW.

Your health information

Information on health information, medical history and medical records

Case studies


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