Information for health service providers

The Commission is currently working on a webinar schedule for 2019. You can watch the recording of past webinars, or register your interest for future webinars in the form below

Contact Details

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Register your interest for the following topics: Rules applying to unregistered health practitioners? Coordination of care issues Explaining risk Using decision aids Supervision of staff issues Understanding decision making in complaint-handling Open disclosure and prevention of complaints Role of health professional councils in complaint-handling

Please let us know what your availabilities are (select all that are applicable) Mornings Lunch time Afternoons

Site Navigation

Main Navigation

General information

Australian Charter of Healthcare Rights

Consent for treatment

Dealing with complaints - a guide for health service providers

Mandatory reporting requirements for registered health practitioners, employers and education providers

Health literacy guide

The National Registration Scheme for health practitioners

Responding to a complaint - summary

Responding to a complaint directly

Information for health service providers involved in a complaint lodged with the Commission

Assessing complaints

Responding to a complaint lodged with the Commission

Referral for local resolution

Referral to a health professional Council

Referral to the Resolution Service

Investigating complaints

Referral to the Director of Proceedings

Interested in a webinar?

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