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An introduction to the national registration scheme and how it will work in NSW.
Mandatory Reporting - information on the new requirements for registered health practitioners as part of the National Registration Scheme from 1 July 2010.
Australian Charter of Healthcare Rights - information from the Australian Commission on Quality and Safety in Health Care.
A summary for health providers on how to respond to a complaint.
A summary for health providers on how to respond to a complaint directly.
A summary for health providers on what to expect when a complaint is lodged with the Health Care Complaints Commission.
Information on resolving complaints with the support of the Commission through assisted resolution and conciliation
Investigating complaints
Information about how the Commission investigates complaints.
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