Webinar recordings – health consumers

Complaints about mental health care

Presenter: Elisabeth Barry, Manager, Resolution Service
Webinar date: 13 November 2013
Audience:
Health consumers, carers, consumer advocates
Description:People who are detained under Mental Health legislation (i.e. people detained in hospital, or people on Community Treatment Orders and people who are forensic patients) can make complaints and inquiries to the Health Care Complaints Commission. The Commission also deals with complaints about mental health care more generally, where patients are not subject to mental health legislation. The webinar will explain what the Commission can do with mental health complaints and where other bodies are more appropriate to take action.

Slides(as a PDF file)
Video Recording(MP4), 33Mb

Consent for treatment – what patients and carers need to know

Presenter: Bridie Woolnough, Resolution Officer
Webinar date: 11 September 2013
Audience:
Health consumers, carers, consumer advocates
Description:Any medical treatment requires the patient's or a relevant person's consent. The webinar will explain what valid and informed consent includes. It will also highlight more complex situations where the patient is not capable of giving consent to their own treatment and another person provides consent on their behalf. This includes situations that involve children, people under guardianship, or people who are temporarily or permanently not capable to provide consent for their own treatment.

Powerpoint Slides (as a PDF file)
Audio Recording, 31Mb
Video Recording(MP4), 33Mb
Video Recording(Ogg/Vorbis), 25Mb

Fees and costs in health care

Presenter: Elisabeth Barry, Resolution Officer
Webinar date: 17 July 2013
Audience:
Health consumers, carers, consumer advocates
Description: Patients sometimes receive an unexpected bill relating to their health care. Often, they do not fully understand these fees and costs. The webinar will explain how fees in health care are structured, what and when to expect them and what to do to ensure that you are fully informed about any fees before consenting to treatment.

Powerpoint Slides (as a PDF file)
Audio Recording, 22Mb
Video Recording(MP4), 23Mb
Video Recording(Ogg/Vorbis), 16Mb

My health information and medical records

Presenter: Katina Hurd, Resolution Officer
Webinar date: 15 May 2013
Audience:
Health consumers, carers, consumer advocates
Description: the Commission receives a lot of inquiries from people who want to access their medical records or have issues with the information contained in their medical records. The webinar talks through the options people have to access medical records and what they can do, if they encounter problems.

Powerpoint Slides (as a PDF file)
Audio Recording, 22Mb
Video Recording(Low-res), 20Mb
Video Recording(iPhone/iPad), 21Mb

Tips on how to resolve health care concerns directly

Presenter: Elisabeth Barry, Resolution Officer
Webinar date: 3 April 2013
Audience: Health consumers, carers, consumer advocates
Description: Sometimes, things can go wrong in health care. The consequences may be obvious to the patient and/or their families and often they want to understand what happened. Where information is not given, misunderstood, incomplete or inappropriate, people often seek to get the answers to their questions by making a complaint. We talk about how to approach the health service provider directly with a concern or problem, what to think about, who to talk to, what questions to ask and what to do, if the outcome is not satisfactory.

Powerpoint Slides (as a PDF file)
Audio Recording, 14Mb
Video Recording(Low-res), 13Mb
Video Recording(iPhone/iPad), 18Mb

Making a complaint

Presenter: Bernadette Liston, Resolution Officer
Webinar date: 20 February 2013
Audience: Health consumers, carers, consumer advocates
Description: Have you or someone close to you experienced problems with doctors, nurses, hospitals or other health care services? Are you thinking of making a complaint to the Health Care Complaints Commission? Are you unsure of what the Commission can do? The webinar explains how the Commission deals with complaints and what avenues it has to address the issues raised in them.

Powerpoint Slides (as a PDF file)
Audio Recording, 24Mb
Video Recording(Low-res), 21Mb
Video Recording(iPhone/iPad), 29Mb