Access to dental services
A woman was unable to locate her pension card and was therefore refused urgent treatment at a public dental clinic.The woman did have her pension number, but was told that this was not sufficient. The distressed woman called the Commission saying that she was in great pain.
An Inquiry Officer called the responsible Oral Health Manager of the area, who said that the clinic could make allowances in cases where a person was in pain and required urgent treatment. The Manager agreed to contact the woman to make an appointment.
The woman was pleased when the Inquiry Officer advised her of this result.