Problems with dentures

A man complained to the Commission about the dentures made by a dental practice for his grandfather. The Commission asked the dental practice to respond to the complaint. They said that the grandfather’s dentures had been correctly made and fitted, but were also prepared to make any adjustments required.

When provided with this response, the complainant said that his grandfather had already been for adjustments a number of times and that the dentures had never been properly fixed. His grandfather had lost confidence in the practice and wanted a refund so he could go to another dentist. The complainant was keen for his grandfather to get new dentures as soon as possible because they were painful and made it difficult for his grandfather to eat.

The Assessment Officer spoke to the dental practice’s lawyer, and the dental practice agreed to pay for an independent dental surgeon to adjust the dentures. Initially, they suggested a dental surgeon who was located an hour’s travel away from the grandfather. After further negotiations, the grandfather could see a dental surgeon located nearby. The complainant was very happy with this outcome.

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