Dr Shuquan Liu – Unsatisfactory professional conduct

02 Feb 2017

The Health Care Complaints Commission prosecuted a complaint before the New South Wales Civil and Administrative Tribunal (‘the Tribunal’) against Dr Shuquan Liu, a registered Chinese Medicine practitioner and proprietor of Norwest Clinic at Bella Vista.  The complaint concerned care and treatment provided to a patient who consulted with Dr Liu in around October 2014 in relation to the patient’s ulcerative colitis.


On 27 January 2017 the Tribunal found that the respondent had engaged in unsatisfactory professional conduct by failing to keep clinical records for the patient in accordance with the Chinese Medicine Board of Australia guidelines for patient records. Specifically the Tribunal found that the practitioner did not record:

  • an accurate or complete patient case history
  • a treatment plan, and
  • consultations in chronological order which meant that, while notes were decipherable with time and attention, they were not so at a glance in times of emergency.

The Tribunal will hear submissions at a later date in relation to protective orders which may be made.


Further Information

The full decision is available at NSW Caselaw

Stage 2 media release can be found here

For further information, contact the Executive Officer of the Health Care Complaints Commission, on 9219 7444 or send an email to media@hccc.nsw.gov.au.

The information in this media release is correct at the time of publication. Orders may change; for example, conditions may no longer apply. For current information regarding the status of a registered health practitioner, including any conditions that currently apply, please check the National Register at www.ahpra.gov.au.