About the Health Care Complaints Commission

The Health Care Complaints Commission acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care.

Charter

The Commission was established under the Health Care Complaints Act 1993 to protect the health and safety of the public. The Act defines the scope of the Commission's work, which is to:

• receive and assess complaints relating to health service providers in NSW
• resolve or assist in the resolution of complaints
• investigate serious complaints that raise questions of public health and safety
• prosecute serious complaints.

The Commission is committed to acting fairly towards all parties.

Telephone Inquiry Service

The Commission provides direct assistance to people through a telephone inquiry service. Callers are advised about the options available to resolve their concerns and how to make a complaint to the Commission. Please call the Commission's Inquiry Service toll free on 1800 043 159 or 9219 7444.

Employment

Click here for Employment Opportunities at the Commission.