Health Care Complaints Commission

The function of the Commission and its divisions

The Commission responds to inquiries by consumers who are concerned about the health care that was provided to them. These concerns may amount to complaints that should be dealt with by the Commission.

The Commission provides an independent service to assess consumer concerns and tries to resolve them. The Commission also investigates matters that raise serious issues, and prosecutes complaints about registered health practitioners before disciplinary bodies where there are proper grounds to do so. The complaint process differs depending whether it is a complaints about an individual heath practitioner or a health organisation. For an overview of the complaints process, please click here.

The Commission is structured into divisions that have different functions in relation to dealing with complaints. To read more about the functions of the divisions, please choose one of the following options:

Inquiry Service

Assessment and Resolutions Division

Investigations Division

Legal Division