Our Values

In all interactions with the public, health care providers and within the Commission we strive for excellence and apply our core values and supporting behaviours. 


Act with Integrity: We operate in an objective and independent way and are accountable and professional at all times.

Be Courageous: We tackle the real challenges in the performance of the health system and reflect openly on our own performance, with a commitment to continuous improvement.

Value Collaboration: We share information, are an active and constructive contributor in efforts to improve the health system, are open to diverse views and respectfully seek out the expertise of others within and beyond the Commission.

Create Empowerment: We value and learn from the voices of health consumers, providers and colleagues, and focus on the development and wellbeing of all Commission staff.

Our Code of Conduct 

The Code of Conduct provides practical guidance on the way we carry out our functions. It outlines how we perform our duties diligently, impartially, conscientiously and to the best of our ability. 

The Code of Conduct applies to all staff of the Commission and to all consultants engaged by the Commission.

Read the full Code of Conduct here


Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint