Resources and Support Services for Health Providers

24/7 CRISIS LINES

The Commission acknowledges that being the subject of a complaint can be a challenging and stressful experience. If you need urgent support, or just want to talk to someone the following contacts may be helpful.

Lifeline - 13 11 14
Beyond Blue - 1300 22 4636

SUPPORT SERVICES

Doctors Health Advisory Service NSW can give doctors and medical students confidential advice. You can call the helpline on 02 9437 6552

Junior Medical Officer Support Line NSW has been developed to provide a specialised, free and confidential support service to all junior medical staff in NSW Health. Phone 1300 566 321.

Nurse and Midwife Support – a 24/7 national support service for nurses and midwives 1800 667 877.

Pharmacists' Support Service aims to provide phone support to pharmacists and pharmacy interns and students – 1300 244 910.

PROFESSIONAL ASSOCIATIONS

Registered Practitioners

Unregistered Health Practitioners

OTHER RESOURCES

The Clinical Excellence Commission website contains excellent resources for practitioners on Patient Safety, Quality Improvement and Incident Management.

The AHPRA website has information and short videos that may be helpful for registered health practitioners when a complaint has been made about them.

Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint