Public Statement in relation to Ms Pu Liu

9 March 2017

The NSW Health Care Complaints Commission conducted an investigation into the professional conduct of Pu Liu, also known as Mabel Liu, a non-registered health practitioner providing cosmetic medical and surgical procedures in Five Dock.
The Investigation found that Ms Liu performed an eyelid suturing procedure on a client at a residential apartment in Five Dock. This procedure also involved the administration of an unknown and unapproved anaesthetic agent by injection. The investigation found that Ms Liu was not qualified or trained to perform this procedure with a reasonable level of care and skill and that the procedure was performed in an unsterile environment and manner. The investigation found that Ms Liu’s lack of adequate care, skill and infection control precautions caused the client to develop significant swelling and bruising and an infection in her eyelid requiring attendance on her GP and treatment with antibiotics.

The investigation found that between December 2015 and June 2016, Ms Liu advertised and performed for at least 16 people a range of cosmetic medical and surgical services which are high risk in that they can cause physical responses potentially requiring medical intervention. It found that Ms Liu lacked the appropriate training, expertise and experience to perform these cosmetic procedures with reasonable care and skill and to deal with all routine aspects of care and any likely complications.

The investigation found that Ms Liu did not adhere to standard precautions for the control of infection at the premises at which she carried out the advertised cosmetic medical and surgical procedures. It found that the premises was a residential apartment in which pet animals had unrestricted access to all areas, there were inappropriately located  handwashing amenities, inappropriately stored medical equipment, no sharps bin or steriliser for surgical instruments, no sterile gloves and the inappropriate use of multi-dose vials.

The investigation found that Ms Liu possessed and administered Schedule 4 prescription-only medications that were not listed on the Australian Register of Therapeutic Goods and that she was not authorised to possess or administer. It found that she kept no clinical records of any procedures performed, as required.

The Commission has determined that Ms Liu breached the Code of Conduct for non-registered health practitioners and is satisfied that she poses a risk to the health or safety of members of the public.

Further Information

Access the Commission’s Statement of Decision here

See the related prohibition order here

For further information, contact the Executive Officer of the Health Care Complaints Commission, on 9219 7444 or send an email to

The information in this media release is correct at the time of publication. Orders may change; for example, conditions may no longer apply. For current information regarding the status of a registered health practitioner, including any conditions that currently apply, please check the National Register at

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