Public statement in relation to Ms Jenny Tran also known as Ms Marie William and Ms Thi Cuc Tran

05 Mar 2014

The Commission issues the following public statement under section 41A(2)(b) of the Health Care Complaints Act.

The NSW Health Care Complaints Commission conducted an investigation into the professional conduct of unregistered practitioner, Ms Thi Cuc Tran aka Camcuc Tran aka Jenny Tran aka Marie William.

The investigation found that in the course of providing cosmetic treatments to Mr A and in the course of owning and/or managing clinics at Burwood and Merrylands, Ms Tran breached Clauses 2(a), (b), (c) and (d), 3(1), 6(1), 12(1) and 15 of the Code of Conduct for Unregistered Health Practitioners (“Code of Conduct”). She breached the Code of Conduct by:

  • providing treatment on 22 February 2013 that she was not competent to perform in that she injected a Schedule 4 substance, namely a hyaluronic acid filler, into an area of Mr A’s forehead that should not have been injected without medical supervision or written authorisation
  • providing treatment outside her experience or training in that she has received no training in the injection of hyaluronic acid fillers
  • providing treatment she was not qualified to provide in that the supply and/or administration of Schedule 4 substances requires a prescription and the authorisation of a medical practitioner which she did not have
  • using her previous qualifications as a registered nurse to mislead as to her ability, training and authorisation to provide treatment
  • providing a treatment that did not serve the needs of Mr A in that she led the client to believe a more costly and invasive procedure was cosmetically required than the one he had requested
  • not providing treatments in a safe and ethical manner in that her supply and administration of unregistered medicines, Schedule 4 and 4D medicines without medical authorisation, and Schedule 2 and 3 substances without appropriate packaging and information, was contrary to the relevant Poisons and Therapeutic Goods legislation and was potentially dangerous to the client given the toxicity of the substances used
  • not providing treatment to Mr A in a safe and ethical manner in that her injection of hyaluronic acid filler into his glabella area was not indicated, was incompetent and caused infection, necrosis and scarring, her supply of unregistered antihistamines caused significant side effects and her supply to Mr A of antibiotics not prescribed for him was potentially dangerous
  • not adopting standard precautions for the control of infection in that she did not wear gloves during the procedures on Mr A
  • misrepresenting her qualifications and training by holding herself out to be a registered nurse and trained under the supervision of a medical practitioner in the administration of Botox
  • failing to make or keep any contemporaneous clinical records for any client consultation.

The Commission is satisfied that Ms Tran breached the Code of Conduct and that she poses a risk to the health or safety of members of the public. The Commission therefore makes the following prohibition order:

Ms Tran is permanently prohibited from providing any injectable cosmetic treatments, from supplying any unregistered therapeutic good or scheduled medicine, and from administering to any patient any unregistered therapeutic good or Schedule 4 or 4D medicine.

Further Information

Access the Commission’s related media release.
Access the Commission’s statement of decision.

For further information, contact the Health Care Complaints Commission on 9219 7444 or send an email to

The information above is correct at the time of publication. Orders may change; for example, conditions may no longer apply. For current information, contact the Commission.