Mr Zhenchong Shen (AKA Tony Shen) – Permanent prohibition order

28 Jan 2020

The NSW Health Care Complaints Commission investigated a complaint about the conduct of unregistered health practitioner, Mr Zhenchong Shen whilst providing massage services to “Patient A”.

On 7 June 2017 Mr Shen was charged with three counts of assault with an act of indecency contrary to section 61L of the Crimes Act 1900.  It was alleged that, on 5 June 2017, during the course of providing a massage treatment to Patient A, Mr Shen had inappropriately touched Patient A.

In February 2019 Mr Shen pleaded guilty to three charges of assault with act of indecency T2 and was sentenced to a three year Community Corrections order, commencing 5 April 2019.

The investigation determined that Mr Shen breached clause 3(1) of the Code of Conduct for Unregistered Health Practitioners under Schedule 3 of the Public Health Regulation 2012 in respect of:

  • Clause 3(1): a health practitioner must provide health services in a safe and ethical manner.

The Commission’s investigation concluded that the conduct of Mr Shen was opportunistic and demonstrated a blatant disregard for the health and wellbeing of Patient A.  As a massage therapist Mr Shen was afforded significant trust by patients, their families and the wider community due to the intimate nature of the treatment.  Mr Shen abused the trust afforded to him by committing these acts. 

The Commission is satisfied that Mr Shen poses a risk to the health or safety of members of the public.  The Commission therefore makes the following prohibition order:

  • Mr Zhenchong Shen, a massage therapist from Burwood NSW, is permanently prohibited from providing any health services, either in paid employment or voluntarily, to any person
    For the purposes of this order ‘a health service’ carries the same meaning as defined under section 4 of the Health Care Complaints Act 1993.

Further Information

The full Public Statement of Decision can be read here.  The Commission has removed from this Statement of Decision material which it considers to be confidential information pursuant to section 41B(5) of the Act.

For further information, contact the Executive Officer of the Health Care Complaints Commission, on 9219 7444 or send an email to

The information in this media release is correct at the time of publication. Orders may change; for example, conditions may no longer apply. For current information regarding the status of a registered health practitioner, including any conditions that currently apply, please check the National Register at