Ms Liya Rong – Breaches of Code of Conduct – Permanent Prohibition order

19 Feb 2020

The NSW Health Care Complaints Commission investigated a complaint about the conduct of unregistered health practitioner Ms Liya Rong.  Ms Rong was providing acupuncture treatment at the Great Wall Chinese Medicine Clinic in Sydney.  The complaint alleged that that Ms Rong provided treatment to Patient A that resulted in an injury of a left pneumothorax (collapsed lung), which required hospitalisation.  The complaint raised serious concerns that Ms Rong was not competent or sufficiently qualified to practice acupuncture.

The investigation revealed a number of concerns about Ms Rong’s practice and determined that she had breached the Code of Conduct for Unregistered Health Practitioners under Schedule 3 of the Public Health Regulation 2012 in respect of:

  • failing to provide health services in a safe and ethical manner (Clause 3(1)) by:
    • failing to maintain the necessary competence in her field of practice (Clause 3(2)(a))
    • providing health care of a type that is outside her experience or training (Clause 3(2)(b))
    • providing health services that she is not qualified to provide (Clause 3(2)(c))
    • failing to recognise the limitations of the treatment she could provide and referring the patient to other competent health practitioners (Clause 3(2)(f)
  • holding herself out as qualified as an acupuncturist when she was not (Clause 5(1)  
  • not maintaining accurate, legible and contemporaneous clinical records for the client consultation (Clause 15)   
  • not having appropriate indemnity insurance arrangements in place in relation to her practice.

The Commission is satisfied that Ms Rong poses a risk to the health and safety of members of the public.

The Commission therefore makes the following prohibition order:

Ms Rong is permanently prohibited from providing acupuncture services and dry needling services, whether on a paid or voluntary basis, unless and until she satisfies the Commission that she has successfully completed an Approved Program of Study recognised by the Chinese Medicine Board of Australia.

The Commission has determined to make its Statement of Decision publicly available under section 41B(3)(c) of the Health Care Complaints Act 1993 but has removed material which it considers to be confidential information.

Further Information

The full Public Statement of Decision can be read here.

For further information, contact the Executive Officer of the Health Care Complaints Commission, on 9219 7444 or send an email to

The information in this media release is correct at the time of publication. Orders may change; for example, conditions may no longer apply. For current information regarding the status of a registered health practitioner, including any conditions that currently apply, please check the National Register at