Annual Report 2010-11 available

28 November 2011


The Commission’s annual report for the year 2010-11 was tabled in both houses of Parliament on 24 November 2011. Electronic copies of the report are now publicly available on this website.

The report summarises a very challenging year for the Commission. Complaints went up by 16.8%, continuing increases experienced over the past five years. Over the past five years, the number of inquiries has grown by almost 40%, while the number of written complaints grew by over 50%.

In response to the increasing number of complaints, the Commission has had to alter its practices. Throughout the year, more complaints were assessed using the information provided, without obtaining a response from the provider, as long as there was sufficient information to make a decision. This has allowed the Commission to deal with complaints more effectively without neglecting significant issues of public health and safety.

If you have any questions in relation to the report, please contact the Commission’s Executive Officer on (02) 9219 7444 or send us an email.