Changes to health legislation will allow more effective complaints handling

21 May 2009


Amendments to the Health Care Complaints Commission Act that came into force on 13 May 2009 will assist the Commission improving its assessment, investigation and prosecution capabilities.

Many of the changes were recommended during the 2008 review of the Medical Practice Act by the Hon. Ms Deirdre O’Connor. The changes include provisions for the Commission to:

  • Request information that would assist the assessment of the complaint from any person (s21A).
  • Compel any person to provide any relevant information, records or evidence as part of an investigation (s34A).
  • May provide the results of its investigation to any relevant person or body (s45).
  • May disclose complaint related information to law enforcement agencies and other appropriate bodies (s99B).

The full legislation can be accessed at the official NSW Government website for online publication of legislation.