Today at 1pm - webinar on how to resolve complaints directly

The Health Care Complaints Commission runs bi-monthly webinars on a range of issues that are often raised in complaints using case studies and offering a platform to ask questions. Patients, carers and other patient support persons are invited to join today's webinar at 1.00pm – 1.30pm.

Elisabeth Barry, Resolution Officer at the Commission will talk about ‘Tips on how to resolve health care concerns directly’

Sometimes, things can go wrong in health care. The consequences may be obvious to the patient and/or their families and often they want to understand what happened. Where information is not given, misunderstood, incomplete or inappropriate, people often seek to get the answers to their questions by making a complaint. Elisabeth will talk about how to approach the health service provider directly with a concern or problem, what to think about, who to talk to, what questions to ask and what to do, if the outcome is not satisfactory. You will also have the opportunity to questions.

To attend, please register and log in from12.50pm onwards.

You can also register your interest for future webinars, or contact us.