Access to Information

The Government Information (Public Access) Act 2009 ("the GIPA Act") replaced the Freedom of Information Act 1989 from 1 July 2010.

The purpose of the GIPA Act is to facilitate public access to government information contained in a record held by an agency. The HCCC is an agency for the purpose of the GIPA Act.

The GIPA Act requires certain information, defined as "open access information", to be made publicly available by an agency. Other information may be obtained by making an access application. Please note that an access application cannot be made for access to any information relating to the Health Care Complaints Commission’s complaint handling, investigative or reporting functions as it is deemed ‘excluded information’ under the GIPA Act. Access applications for information relating to other HCCC information should be made using the Access Application Form. All such applications will be determined in accordance with the GIPA Act.

Further information in relation to making an access application to the HCCC or accessing information held by the HCCC can be obtained by contacting the HCCC’:

The Executive Officer
Health Care Complaints Commission
Locked Mail Bag 18


Further information in relation to the operation of the GIPA Act can be obtained from the NSW Information and Privacy Commission.

Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

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Track my complaint

You can track the progress of your complaint online.

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