Information guide

Section 21 of the Government Information (Public Access) Act 2009 ("the GIPA Act") requires an agency to adopt its first information guide within six months after the commencement of the section. Section 22 of the GIPA Act requires an agency to notify the Information Commissioner before adopting or amending a publication guide.

Click here to access the Health Care Complaints Commission Information Guide.

Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint