Corporate documents

Strategic Plan

Our Mission, Vision, Values and strategic priorities are outlined in our current Strategic Plan

You can view our current strategic plan here


Annual Reports

Our Annual Reports outline statistics about our performance and complaint trends and provide an overview of the initiatives we have implemented to improve our service.

You can view our Annual Reports here


Code of Conduct

The Commission relies on every officer acting in accordance with their public duty, and the trust placed in them by the community. The Code sets out the obligations of each staff member and outlines what behaviour is expected.

You can read the Code of Conduct here


Privacy Management Plan

The Commission has a Privacy management Plan which describes the steps taken to protect your privacy.

You can view the current Privacy and Information Management Framework here


Government Contracts Register

Division 5 of the Government Information (Public Access) Act 2009 requires an agency to keep a register of government contracts that records the information required to be disclosed by that Division.

You can view details of the Commission's current contracts valued at over $150,000 or more here.


Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint