Ann Flanagan – Registered Nurse - Reprimand and Conditions

27 April 2021

The Health Care Complaints Commission prosecuted a complaint against a registered nurse, Ann Flanagan. It was alleged that in June 2018, while working at Liverpool Hospital, Ms Flanagan:

  • Typed a detailed progress note purporting to report on a telephone call to a patient's son and to record the clinical status of the patIent, when in fact she had not made that call.

  • She had recorded time spent planning, report writing , education and administration in relation to the patient, when in fact she had not performed those functions.

  • Later realised that her conduct had been detected, and typed a short comment implying she had telephoned the wrong client.

The  Nursing and Midwifery Professional Standards Committee (the Committee) found that making a medical record which is not based on real events is improper and unethical conduct.  The Committee was also critical of her entering inaccurate time entries as this information is used to assess the nursing attention received by patients. In relation to her actions once detected, the Committee found her action was limited, unhelpful, misleading and incorrect and was critical that the practitioner did not report the issue to the nurse in charge.

On 22 April 2021, the Committee found Ms Flanagan guilty of unsatisfactory professional conduct in relation to making false documentation.

The Committee reprimanded the practitioner and ordered her to practice under supervision and complete further education about professional responsibilities.

The full decision is available HERE.

Further Information 

For further information, contact the Executive Officer of the Health Care Complaints Commission, on 9219 7444 or send an email to

The information in this media release is correct at the time of publication. Orders may change; for example, conditions may no longer apply. For current information regarding the status of a registered health practitioner, including any conditions that currently apply, please check the National Register at

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