Frances Amaroux – Unregistered health practitioner fined $40,000

28 October 2021

Frances Amaroux, an unregistered counsellor practising in the Coffs Harbour area, has been prosecuted in the NSW Local Court for failing to respond to formal requests for information and documents required by the Health Care Complaints Commission during its management of a complaint about her treatment and conduct. Consistent with the expectation that any health practitioner will assist the Commission in its inquiries, unless they have a reasonable excuse not to do so. There are significant penalties for any practitioners, registered or unregistered, who fail to co-operate. The maximum penalty for each occasion of a failure to comply with a s21A ors34A notice is 200 penalty units or $22,000.

In this case, Ms Amaroux indicated a clear intention not to respond and had no reasonable excuse relating to four occasions of a failure to respond.  

On 26 October 2021 the Magistrate found the charges proven and required the practitioner to pay a $10,000 fine for each offence, a total penalty of $40,000.

Further Information

For further information, contact the Executive Officer of the Health Care Complaints Commission, on 02 9219 7444 or send an email to

The information in this media release is correct at the time of publication.

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