Ms Fay Fain - Naturopath – Permanent Prohibition Order

17 December 2021

The NSW Health Care Complaints Commission conducted an investigation into the conduct of Ms Fay Fain, Naturopath.

The Commission’s investigation found that Ms Fain administered IV infusions to two clients (Clients A and B) on 2 December 2020 when she was not trained or qualified to do so and without supervision of a medical practitioner or registered nurse.

Ms Fain failed to recognise, or appreciate, the seriousness of the conditions of Clients A and B when they suffered increasingly serious adverse reactions to the IV infusions, failed to adequately care and treat them, and failed to appreciate the urgent medical assistance required from appropriately trained professionals.

These patients were ultimately hospitalised.

Ms Fain also does not appear to have any meaningful insight with respect to the serious risk to the health and safety of Clients A and B as a result of her conduct.

The Commission is satisfied that Ms Fain poses a risk to the health and safety of members of the public. Accordingly, the following prohibition order is made under section 41A(2) of the Health Care Complaints Act 1993:

Ms Fay Fain, a Naturopath, is permanently prohibited from providing any health services, either in paid employment or voluntarily, to any member of the public.

Further Information

Access the Commission’s Public Statement here

For further information, contact the Executive Officer of the Health Care Complaints Commission, on (02) 9219 7444 or send an email to media@hccc.nsw.gov.au.

The information in this media release is correct at the time of publication. Orders may change; for example, conditions may no longer apply. For current information regarding the status of a registered health practitioner, including any conditions that currently apply, please check the National Register at www.ahpra.gov.au.

Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint