Mr Houde Zhang ‘Tom’ – Remedial Massage Therapist – Permanent Prohibition Order

14 July 2022

The NSW Health Care Complaints Commission (the Commission) investigated the conduct of Mr Houde Zhang (‘Tom’) a non-registered health practitioner who provided massage services at Kangayan Professional Remedial Massage at 2/7 Amy St Campsie (Kangayan Massage). 

The complaints alleged that during a massage Mr Zhang fractured a client’s rib, causing significant ongoing pain.

Based on the available medical records, in the absence of a response from Mr Zhang, and having regard to the default judgement in the related civil claim, the Commission’s investigation found that on 28 August 2020 Patient A was massaged by Mr Zhang and suffered an injury, namely, an acute displaced fracture involving the anterior second rib end close to the costochondral junction. As such Mr Zhang failed to provide health services to Patient A in an unsafe manner, in breach of clause (3)(1) of the Code of Conduct.

The Commission is satisfied that Mr Zhang poses a risk to the health and safety of members of the public. Accordingly, the following prohibition order is made under section 41A(2) of the Health Care Complaints Act 1993 (the Act):

Mr Houde Zhang (‘Tom’) is prohibited, under any circumstances, to provide, or cause to be provided, any massage services, either in paid employment or voluntarily, to any member of the public.

This prohibition order will remain in place until Mr Zhang can satisfy the Commission that he is:

  • Appropriately qualified to provide massage services;
  • Not a risk to public health and safety


Further Information

Access the Commission’s Statement of Decision here

Access to the Commission's public statement here.

For further information, contact the Executive Officer of the Health Care Complaints Commission, on 9219 7444 or send an email to

The information in this media release is correct at the time of publication. Orders may change; for example, conditions may no longer apply. For current information regarding the status of a registered health practitioner, including any conditions that currently apply, please check the National Register at

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