Ms Nancy Misoy (Nancy Kossy) – Support Worker – Prohibition Order

24 October 2022

The NSW Health Care Complaints Commission (the Commission) investigated the conduct of Ms Nancy Misoy (Nancy Kossy) a non-registered health practitioner who provided services as a Support Worker through an agency called Support Network

The Commission’s investigation found that Ms Misoy failed to conduct an assessment of the pain the client reported in her knee on 22 October 2021 and failed to conduct a risk assessment in order to determine whether the use of the hoist to transfer the client might exacerbate whatever injury the client may have had.

The Commission’s investigation also found that on 22 October 2021, Ms Misoy, when using a hoist to transfer the client, caused a significant injury to the client’s left knee / leg due to the fact that she did not have the requisite training or experience required to transfer the client using a hoist in a safe manner.

As such Ms Misoy failed to provide health services to the client in a safe manner and attempted to provide services that fell outside her qualifications, training, and experience, in breach of clauses 3(1) and 3(2)(a), (b) and (c) of the Code of Conduct (as published at the time of the incident and up to 30 August 2022).

The Commission is satisfied that Ms Misoy poses a risk to the health and safety of members of the public. Accordingly, the Commission has prohibited Ms Misoy from providing any health services in any capacity for a minimum of two (2) years, and, following that time, Ms Misoy may apply to the Commission to vary or discharge the prohibition order.

Further Information

Access the Commission’s Statement of Decision here

Access to the Commission's public statement here.

For further information, contact the Executive Officer of the Health Care Complaints Commission, on 9219 7444 or send an email to

The information in this media release is correct at the time of publication. Orders may change; for example, conditions may no longer apply. For current information regarding the status of a registered health practitioner, including any conditions that currently apply, please check the National Register at

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