Public Statement – Ms Guirong Xing (Lucy), Massage Therapist & Chinese Medicine Practitioner

15 June 2022

The NSW Health Care Complaints Commission has completed an investigation into the conduct of Ms Guirong Xing (Lucy).

The Commission’s investigation found that Ms Xing provided certification for dry needling services to her employer in Tamworth NSW, to suggest that she had qualifications from a reputable NSW education provider. However, the Commission verified with the education provider that although they issued dry needling certifications Ms Xing had never been a student of that course. Therefore, her qualifications are fraudulent.

Ms Xing is also not currently registered as a Chinese Medicine Practitioner and/or endorsed to provide Acupuncture through the Chinese Medicine Board of Australia.

The investigation found that Ms Xing misrepresented herself as being appropriately qualified to provide dry needling services when she did not have the appropriate qualifications to do so.

The Commission is satisfied that Ms Xing is not qualified to provide dry needling services or acupuncture.

The public trusts when a health provider states that they have the qualifications and skill to provide safe and quality care. The risks of a provider misrepresenting that they are qualified and providing dry needling services when unqualified provider are significant. Ms Xing’s conduct was found to be motivated by personal gain and was in total disregard for the health and wellbeing of her patients.

The Commission has therefore determined that Ms Xing poses a risk to the health and safety of members of the public and makes a prohibition order against Ms Xing in the following terms:

Ms Guirong Xing (Lucy), a Massage Therapist, is permanently prohibited from providing any dry needling services or acupuncture, either in paid employment or voluntarily, to any member of the public.

Ms Xing is also prohibited from representing to any person or organisation that she is qualified to provide dry needling services or acupuncture in Australia.

Further Information

Access the Commission’s Statement of Decision here

Access to the Commission's media release here.

For further information, contact the Executive Officer of the Health Care Complaints Commission, on 9219 7444 or send an email to media@hccc.nsw.gov.au.


Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint