Public Statement – Ms Nancy Misoy (Nancy Kossy) – Support Worker – Prohibition Order

24 October 2022

The Health Care Complaints Commission (the Commission) investigated a complaint concerning Ms Nancy Misoy (Nancy Kossy), a non-registered health practitioner, who provided services as a Support Worker through an agency called Support Network.

The Commission’s investigation found that Ms Misoy failed to conduct an assessment of the pain the client reported in her knee on 22 October 2021 and failed to conduct a risk assessment in order to determine whether the use of the hoist to transfer the client might exacerbate whatever injury the client may have had.

The Commission’s investigation also found that on 22 October 2021, Ms Misoy, when using a hoist to transfer the client, caused a significant injury to the client’s left knee / leg due to the fact that she did not have the requisite training or experience required to transfer the client using a hoist in a safe manner. 

The Commission considered that based on Ms Misoy’s conduct, she breached clauses 3(1) and 3(2)(a), (b) and (c) of the Code of Conduct (as published at the time of the incident and up to 30 August 2022) by failing to provide services in a safe and ethical manner to the client; and by attempting to provide services that fell outside her qualifications, training, and experience. 

The Commission also considers that Ms Misoy poses a significant risk to the health and safety of members of the public.

In her role as a Support Worker, Ms Misoy was afforded significant trust by family members and the wider community to provide a safe environment and deliver appropriate personal care services to clients who were particularly vulnerable. She obtained employment by falsely claiming to be experienced in using a hoist and as a result harm was caused to the client.

Accordingly, the Commission has prohibited Ms Misoy from providing any health services in any capacity.

This prohibition order will remain in place for a minimum of two (2) years, and, following that time, Ms Misoy may apply to the Commission to vary or discharge the prohibition order. For the prohibition order to be varied or discharged, Ms Misoy must satisfy the Commission that she has reflected on her conduct and completed a TAFE course in either aged care, nursing, disability or home and community care.  The course must have an assessment component. In addition, Ms Misoy must participate in an interview with a Commission officer prior to any decision to revoke the Prohibition order or amend the public statement and the Commission must be satisfied that Ms Misoy no longer poses a risk to the health or safety of members of the public.

Further Information

Access the Commission’s Statement of Decision here

Access to the Commission's media release here.

For further information, contact the Executive Officer of the Health Care Complaints Commission, on 9219 7444 or send an email to

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