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Health Consumers

People are at the centre of health care. Information about their experiences can drive improvements to health care safety and delivery.

Who can make a complaint?

Anyone can make a complaint.

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What can I make a complaint about?

The Health Care Complaints Commision manages complaints about health service providers in NSW.

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How do we manage your complaint?

The powers of the Commission are set out in the Health Care Complaints Act. The Commission acts impartially and fairly towards all parties involved in a complaint.

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Your Health Rights

The Australian Commission on Quality and Safety in Health Care developed a charter of healthcare rights for all people receiving or seeking health care in all settings in Australia

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Frequently Asked Questions - Health Consumers

Click here for answers to common questions.

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Resources for Health Consumers

Links to support groups and other resources.

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About the Commission

The Commission has a unique and central part to play in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of the community.

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Contact Us

Ph: (02) 9219 7444
Toll free (NSW) 1800 043 159
Email: hccc@hccc.nsw.gov.au
Fax: (02) 9281 4585

Level 12, 323 Castlereagh St
Sydney NSW 2000

The office is located close to Central Station and is accessible by wheelchair.

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We acknowledge the Traditional Custodians of the land on which we work and live, the Gadigal people of the Eora Nation, and recognise their continuing connection to land, water and community. We pay respect to Aboriginal and Torres Strait Islander Elders past, present and emerging.

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