How do we manage your complaint?

The powers of the Commission are set out in the Health Care Complaints Act.

The Commission acts impartially and fairly towards all parties involved in a complaint.

You can read about our complaints process and timeframes.

You can learn more about the possible outcomes of a complaint.

You can read a list of the most Frequently Asked Questions.

If you have already lodged a complaint you can track the progress of your complaint online or you can phone the Commission on 1800 043 159, select Option 2 and ask to speak with your case officer. You should have your case reference number handy when you call.

Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint