Accessibility statement for website

The Health Care Complaints Commission is committed to ensuring digital accessibility for all user groups. We are continually improving the user experience for everyone, and applying the relevant accessibility standards. We aim to ensure content is available to the widest possible audience, including readers using assistive technology or accessibility features.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. This website has been built on a platform conformant with WCAG level AA.


We welcome your feedback on the accessibility of website. Please let us know if you encounter accessibility barriers on website:

  • Phone: 02 9219 7444
  • Email:
  • Visitor address: Level 12, 323 Castlereagh Street (corner of Hay St) SYDNEY NSW 2000
  • Postal address: Locked Mail Bag 18, STRAWBERRY HILLS NSW 2012
Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint