Copyright and disclaimer

The Health Care Complaints Commission (the Commission) website, and any links from it to third party sites, have been established as an information source. While information contained on this site has been presented with all due care, the Commission cannot warrant and does not represent that the material which appears at the Commission site or any linked sites is complete, current, reliable and/or free from error. The Commission and its employees cannot accept any responsibility or liability for any loss, damage, cost or expense you might incur as a result of the use or reliance upon the materials which appear on this or any linked sites.

The Commission does not necessarily endorse or support the views, opinions, standards or information which appear at this site or any linked sites. You should also not interpret the absence of a link from the site as a criticism or comment by the Commission on the provider or content of that other site.

In the event that you are offended or upset by the material which appears at an Internet website, you are entitled to lodge a complaint with the Australian Communications and Media Authority (ACMA), who will investigate the complaint and take such actions as it thinks fit. If you would like to know more about the ACMA's role in regulating Australian Internet content, you can visit its website at


Copyright in the material which appears at the Commission site (including any text, documents, photographs or artwork) is held by the Commission, unless otherwise stated.

The material is subject to the provisions of the Copyright Act 1968. You can reproduce written material and documents which the Commission creates on its website for purposes permitted in the Copyright Act for personal or non-commercial use.

You may not make any charge for use of Commission materials. If you wish to reproduce, store or transmit the material for any other purpose, you should contact the Commission on (02) 9219 7444.

The Commission asserts the right to be recognised as the author of the material. If you wish to alter the published material in any way, prior written consent from the Commission is required.

If you have any questions in relation to the site or would like more information about the Commission, please contact the Commission on (02) 9219 7444.

Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

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Track my complaint

You can track the progress of your complaint online.

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