Accessing information held by the Commission

Open access information held by the Commission can be downloaded free of charge via the Commission’s website or by request at the Commission’s Office.

Access applications to obtain or inspect documents under the Government Information (Public Access) Act 2009 may be in writing to the Commission. Please note, however, that information relating to the Commission’s complaint handling, investigative, complaints resolution and reporting functions (including any functions exercised by the Health Conciliation Registry) is deemed “excluded information” for the purposes of the Government Information (Public Access) Act. An application for excluded information is not considered a valid application under the Act.

Further information is available on the website of the Information and Privacy Commission NSW.

Adobe Acrobat Reader is required to view PDF files (links shown with the pdf file download icon). This is a free program available from the Adobe web site. Follow the download directions on the Adobe web site to get your copy of Adobe Acrobat Reader.

Get Adobe Acrobat

Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint