The Commission website is maintained by the New South Wales Government's Health Care Complaint Commission (the Commission). This privacy statement applies to all the publicly accessible pages on the Commission website located at

Users of the Commission site are entitled to expect that any information as a result of that use will be treated in the terms of the NSW Government's privacy responsibilities and obligations. These practices are regulated by the Privacy and Personal Information Protection Act 1998.

This Act defines personal information as any information or opinion about an individual whose identity is apparent or can be readily identified from the information or opinion.

The Commission does not have any responsibility for the privacy policies or practices of third party sites linked to the Commission site.

Unsolicited information (automatically derived information)

When you visit our web site to read pages or download information, we automatically collect and store the following non-identifying information:

  • Internet Protocol(IP address) from which you access our website
  • type of browser and operating system you are using
  • date and time of your visit
  • pages visited and duration of visit
  • last site visited, if it contains a link to our website.

We store data in system logs and use it to monitor demand and to improve access to our website. We do not track or record information about identifiable individuals and their visits. We do not use "cookies" (i.e. files placed on your computer's hard drive that allow monitoring of your use of a site).

For security purposes we use software programmes to monitor network traffic and identify unauthorised attempts to upload or change information or otherwise cause damage. It is a criminal offence to interfere with computers and data. We may disclose data which provides evidence of such offences to law enforcement agencies.

Solicited information (information provided by the user)

Email messages

By requesting copies of our publications or emailing us, you have provided us with personal information needed to contact you. This information will be used and disclosed for the purpose of replying to you or filling your order, and is subject to the requirements of the Privacy and Personal Information Protection Act and the Freedom of Information Act.

Under these Acts, you may apply to access the records we hold about you, and to apply to amend or correct information which is inaccurate, irrelevant, out of date, incomplete or misleading.

Steps taken to protect your privacy

The Commission has a Privacy and Information Management Framework, which describes the steps taken to protect your privacy to ensure that all Commission activities are in accordance to the Privacy and Personal Information Protection Act 1998.

Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint