Latest updates

Legislative amendments to powers and functions of the Commission

On 21 October 2020, the Parliament of NSW passed the Health Legislation (Miscellaneous Amendments) Bill 2020, which largely commenced on the date of assent on 27 October 2020. Amendments relevant to the work of the Commission include:

  • The ability to issue a public warning in relation to a named health service provider (individual or organisation).
  • The power to refer complaints for local resolution to a private health facility 
  • The power to refer complaints to a broader range of bodies
  • Amendments to search warrant powers
  • New powers relating to health organisations
  • Increases to maximum penalties and sanctions for offences
  • A new compliance framework to ensure effective compliance monitoring and enforcement with interim prohibition orders and prohibition orders
  • Amendment to disclosure of information 

Further information about these changes is available here

COVID-19 Information

For general information regarding COVID-19, including information on testing clinics or current restrictions, please visit the NSW Health website or call the National Coronavirus Health Information Line on 1800 020 080.

To report a person or business not complying with COVID restrictions, please submit a report to Crime Stoppers by clicking here

As we respond to COVID-19, the Commission is implementing measures that enable us to continue our day to day business in a manner that is safe and protective of Commission staff.

  • Your communication is important to us.
  • Our Inquiry line and reception continues to operate – Please call 1800 043 159 for more information about making a complaint. If you wish to make a complaint please lodge it via the online complaints portal at https://ecomplaints.hccc.nsw.gov.au
  • If you are providing additional records or documentation please send them via email to hccc@hccc.nsw.gov.au and to the officer managing your matter.
  • If your online or phone details change please notify us.

For health consumers and/or those who have lodged a complaint

As we respond to COVID-19, the Commission is implementing measures that enable us to continue our day to day business in a manner that is safe and protective of Commission staff.

  • Our officers will address complaints in a flexible and proportionate manner, considering public health and safety risks while being mindful of the pressures on providers. We will continue to ensure that we act quickly where there is an indication of a risk of significant harm.
  • There may be times where obtaining clinical records, written responses and/or further clinical advice is required and these actions may take longer to process than usual.

For health service providers

The Commission appreciates the intensive pressures on public and private health facilities, medical practitioners and nurses as they respond to COVID-19. We will seek to make whatever accommodation is appropriate to ensure that there is no disruption to the care and treatment of patients.