About the Commission

The Health Care Complaints Commission acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care.

It is an independent body set up under the Health Care Complaints Act 1993.

It has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.

The Commission deals with complaints about all health services and providers in NSW including:

Health
Organisations

such as public and private hospitals, medical centres, imaging and radiation services.

Registered Health
Practitioners

such as medical practitioners, nurses, dentists and pharmacists.

Unregistered Health
Practitioners

such as counsellors, speech therapists, massage therapists and alternative health care providers.

Unregistered Health Practitioners