Code of Conduct - Non-registered Health Practitioners

The NSW Code of Conduct for non-registered health practitioners is set out in Schedule 3 of the Public Health Regulation

The Code of Conduct for non-registered health practitioners sets out the minimum practice and ethical standards that non-registered health service providers must comply with. The Code also informs consumers what they can expect from health practitioners. Consumers can lodge a complaint with the Commission if they have concerns about the conduct or services delivered by an non-registered health service provider.


Non-registered health practitioners must display the Code of Conduct and Notice approved by the Secretary (with some exceptions). A display version in A3 poster format is available here in English 


The Code of Conduct applies to a health practitioner who is not a registered health practitioner and to a registered health practitioner who provides health services unrelated to their registration.

Non-registered health practitioners:

  • must provide health services in a safe and ethical manner including within accepted professional standards and within their experience, training and qualifications
  • if diagnosed with an infectious medical condition, must ensure they practise in a manner that does not put clients at risk
  • must not make claims to cure cancer or other terminal or incurable illnesses 
  • must adopt standard precautions for infection control
  • must not dissuade clients from seeking or continuing with treatment by a registered medical practitioner and must accept the rights of their clients to make informed choices in relation to their health care
  • must not practise under the influence of alcohol or drugs
  • must not practise with certain physical or mental conditions
  • must not financially exploit clients and must not accept or offer certain financial inducements or gifts
  • are required to have an adequate clinical basis for treatments
  • must not misinform their clients about themselves or their practice
  • must not engage in a sexual or close relationship with a client
  • must keep appropriate records
  • must keep appropriate insurance
  • must create appropriate policies and procedures to ensure client confidentiality and privacy and comply with them
  • must display code and other information (with some exceptions)
  • must not sell or supply optical appliances without proper prescription, authorisation and in the case of contact lenses, appropriate advice


The Commission manages complaints about non-registered health practitioners in NSW. If the Commission finds that a provider has breached the Code of Conduct and poses a risk to the health or safety of members of the public it can:

  • issue an order prohibiting the person from providing health services for a period of time or permanently.
  • issue an order placing conditions on the provision of health services.
  • make a public statement identifying and giving warnings or information about the health practitioner and health services provided by the health practitioner.
Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

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All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

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