Code of Conduct

The NSW Code of Conduct for unregistered health practitioners is outlined in Schedule 3 of the Public Health Regulation

The code sets out the minimum practice and ethical standards that unregistered health service providers must comply with. The code also informs consumers what they can expect from practitioners. The Secretary of Health has approved a notice which informs consumers how they can lodge a complaint if they have concerns about the conduct or services delivered by an unregistered health service provider.

DISPLAYING THE CODE OF CONDUCT

Unregistered health practitioners must display the Code of Conduct and Notice approved by the Secretary (with some exceptions). A display version in A3 poster format is available here in English 

KEY ASPECTS OF THE CODE

Unregistered health practitioners:

  • must provide health services in a safe and ethical manner
  • if diagnosed with an infectious medical condition, must ensure they practise in a manner that does not put clients at risk
  • must not make claims to cure certain serious illnesses
  • must adopt standard precautions for infection control
  • must not dissuade clients from seeking or continuing with treatment by a registered medical practitioner and must accept the rights of their clients to make informed choices in relation to their health care
  • must not practise under the influence of alcohol or drugs
  • must not practise with certain physical or mental conditions
  • must not financially exploit clients
  • are required to have an adequate clinical basis for treatments
  • must not misinform their clients
  • must not engage in a sexual or improper personal relationship with a client
  • must comply with relevant privacy laws
  • must keep appropriate records
  • must keep appropriate insurance
  • must display code and other information (with some exceptions)
  • must not sell or supply an optical appliance without proper authorisation.

POWER OF THE COMMISSION

The Commission manages complaints about unregistered health practitioners in NSW. If the Commission finds that a provider has breached the code of conduct and poses a risk to the health or safety of members of the public it can:

  • Issue an order prohibiting the person from providing health services for a period of time or permanently.
  • Issue an order placing conditions on the provision of health services.
  • Make a public statement identifying and giving warnings or information about the health practitioner and health services provided by the health practitioner.
Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

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Track my complaint

You can track the progress of your complaint online.

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