Compliments and Complaints

It is important that the Commission’s services are readily accessible and responsive. We want to ensure that our role is clear and that our processes are open, transparent and effective.

We welcome feedback from health consumers and health service providers that helps us do our work better.

If you would like to provide feedback on the Commission’s services you can have your say here

Please note:

If you wish to make an inquiry regarding the Commission or a health service provider please use the online inquiry form or phone our Inquiry Service on 1800 043 159.

If you wish to make a formal complaint about a health service provider you can lodge a complaint using our online complaint form.

Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint