Your Health Rights

The Australian Commission on Quality and Safety in Health Care developed a charter of healthcare rights for all people receiving or seeking health care in all settings in Australia. The Charter was developed with extensive and widespread consultation and specifies the key rights of patients and consumers when seeking or receiving health care services.

You can view the Charter and additional resource material for patients, consumers, families, carers and health care providers on the Australian Commission on Quality and Safety in Health Care website.

Still need more information

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.

Online inquiry

Ready to lodge your complaint

All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.

Click here to make a complaint

Track my complaint

You can track the progress of your complaint online.

Click here to track your complaint