How to make an inquiry
The Commission deals with complaints about health services provided in New South Wales, Australia. The Commission is impartial and acts to protect the public health and safety.
If you are concerned about a health service provided to you, talk to your provider as soon as possible. In most cases the health service provider will try and resolve the concerns and this is often the fastest and most effective way to address any issues.
If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry. You can read some case studies about how our Inquiry Service can help here.
If you have immediate concerns about the health and safety of a person, or you need an ambulance you can contact emergency services on 000.
If you need health advice you can phone the Health Direct hotline on 1800 022 222 or visit the website on www.healthdirect.gov.au to check your symptoms, find a health service or find health information.
Still need more information
If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.
Ready to lodge your complaint
All complaints must be made in writing and we aim to assess complaints within 60 days. Your complaint will be allocated to an assessment officer and we will write to you to explain the outcome of your complaint.
Click here to make a complaint
Track my complaint
You can track the progress of your complaint online.
Click here to track your complaint