How to make an enquiry

The Commission deals with complaints about health services provided in New South Wales, Australia. The Commission is impartial and acts to protect the public health and safety.

If you are concerned about a health service provided to you, talk to your provider as soon as possible. In most cases the health service provider will try and resolve the concerns and this is often the fastest and most effective way to address any issues.

If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Enquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online enquiry. You can read some case studies about how our Enquiry Service can help here.

If you have immediate concerns about the health and safety of a person, or you need an ambulance you can contact emergency services on 000.

If you need health advice you can phone the Health Direct hotline on 1800 022 222 or visit the website on www.healthdirect.gov.au to check your symptoms, find a health service or find health information.